Shipping, Order Tracking & Delivery
We usually ship out all orders we have received in 24-48 working hours. At the time of shipping the order, you will receive a text message, email and whatsapp from us with details the delivery partner and tracking ID, these can be used to track your order.
We work only with leading shipping partners in India to assure that your delivery experience is great! Our courier partner will send a text message once your jewelry is out for delivery. You will receive a call from the delivery person before they reach the delivery address.
Please note once we have received your order and processed it, we will not be able to change address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you’ve got your address or pin code wrong or want to change it, we recommend you to chat with our customer support team
We work with some of the leading logistics companies for our jewellery deliveries. If you wish to receive your order on a specific day/time, we can send a request to our delivery partners, however, please note that this is not an assured service. Please also note that our delivery partners are unable to deliver on Sundays.
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 24-48 working hours to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, most of the deliveries are completed within 5-7 working days (depending on your location).
We normally ship out all our online jewellery orders within 24-48 working hours (excluding Sunday and Holidays). Once your order has been shipped, you will receive a notification via text message with details of shipping partner and tracking ID.
Please note that the above does not apply to personalised orders, personalised orders take 14 working days to be shipped from our side.
Please also note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.
We offer Free Shipping for over 1000 order amount and charge a fixed Shipping Fee of Rs. 200 per order if the total amount of order is below Rs. 1000
Yes, we deliver to almost all Pin-Codes Pan India. You can check if the product can be delivered to your address by going and punching in your Pincode on the product page. Hope it helped 🙂
Return, Replacement & Exchange
After completing the payment, kindly allow a window of 10-15 minutes to receive a confirmation email or text message regarding your order. If, by any chance, you haven’t received any confirmation within 24 hours, please don’t hesitate to contact us via Call, Email, or Chat. We will be more than happy to provide further assistance.
In the event that your payment has been successfully debited and received by us, we will manually process your order and initiate the shipping process. However, if the payment hasn’t reached us, the payment gateway will automatically refund the amount to your original payment source within 7-10 working days.
Absolutely not! All prices shown on our website are inclusive of taxes. Shipping is free! What you see on the website is what you pay.
In case you are asked to pay anything extra, please report to us ASAP and we will do our best to help you!
We intend to make the purchase as simple and as seamless for you as possible. We accept all major modes of payment including credit cards, debit cards, bank transfers, UPI, and so on. However, at this time, we do not accept any international cards.
If you have any queries about payment modes, you can chat with our customer support team at http://wa.me/919319059477 and we’ll help you out.
You should receive an order and payment confirmation via email and text message within 5 minutes of completing your payment. In rare cases, your order may not get synced immediately. In these cases, it may take up to 24 hours to receive your confirmation.
However, if you do not receive an order confirmation within 24 hours, it is possible that your order might not have been created on account of a technical issue either at our end or at the payment gateway’s end. In such cases, please do not worry, do connect with our customer support team via chat at http://wa.me/919319059477and provide them the details of your payment and we will do our best to assist you further!
In case of a Return order, you can avail of the refund in your Given bank account.
All refunds are initiated from our side within 48 working hours of us receiving your product in the warehouse.
Cancelations & Modifications
To cancel your order, please go to our website and login with your registered email id/contact number (that was used to place the order). Then go to account/profile section and check your active orders. You’d have an active cancel button against the eligible orders. Click that and confirm your cancelation request. Please note that once the order has been processed from our side, it cannot be canceled, however if you do not want the product, you can refuse to accept the delivery
RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order may be marked as undelivered by our shipping partner for the below reasons:
- Delivery partners are not able to contact you
- Not able to locate your address
- You have registered an incorrect phone number
- Cash is not ready from your side in case of a COD order
- Pin code is incorrect etc
Usually, as soon as this happens, our shipping partners will contact you to reschedule the delivery.
However, if in the the next 2 attempts as well, the delivery partner still fails to deliver for the above mentioned reasons, then the order shall be sent back to us as RTO.
To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please do respond to the delivery partner messages to reschedule the delivery. If it so happens that your order has been RTO’d without the proper attempts or you would like us to ship the order again, you can chat with our customer support team
If you’ve placed your order by mistake or forgot to apply a coupon code, you can cancel your order from our website. However, please note the cancellation window is open only till your order is processed. We won’t be able to take the cancellation request post that.
Payments & Refunds
“Once you have made the payment, please allow upto 10-15 minutes to receive an order confirmation email/text message. In case you do not receive any confirmation within 24 hours please reach out to us through Call/Email/Chat and we will assist you further.
In the event that amount has been debited and we have received it we will manually create your order and ship it out. If the amount has not reached us, the payment gateway will automatically return the amount to your original payment source in 7-10 working days.”
Absolutely not! All prices shown on our website are inclusive of taxes. Shipping is free for above Rs Rs. 1000 Order amount and fixed charges for Rs 200 blow Rs 1000 order amount! What you see on the website is what you pay.
In case you are asked to pay anything extra, please report to us ASAP and we will do our best to help you!
We intend to make the purchase as simple and as seamless for you as possible. We accept all major modes of payment including credit cards, debit cards , bank transfer, UPI, and so on. we do not accept any international cards.
You should receive an order and payment confirmation via email and text message within 5 minutes of completing your payment. In rare cases, your order may not get synced immediately. In these cases, it may take up to 24 hours to receive your confirmation.
However, if you do not receive an order confirmation within 24 hours, it is possible that your order might not have been created on account of a technical issue either at our end or at the payment gateway’s end. In such cases, please do not worry, do connect with our customer support team
In case of a Return order, you can avail of the refund in your Given bank account.
Warranty
Our jewellery products come with a limited 6-month warranty. While we provide the best quality plating in the industry it is possible that, on rare occasions, the plating might wear off. To extend the life of the plating, we recommend recommend that you follow the care instructions. However, even after following jewellery care instructions, in case you still face issues with plating, you can Contact us at 9319059477 we will plate the product again.
Please note that the warranty does not cover cases of damage, theft, or any physical damage incurred on account of use. Any manufacturing defects are covered under the 5-day return policy and should be informed within the return window.
You can claim a warranty under our 6-month limited warranty promise if you face any plating-related or manufacturing issues with the product within a span of 6 months from the product delivery.
Please note that you can claim a warranty only from the customer care call please reach out to the customer support team at care@ambicajewelart.com and call 93190 59477 for the assistance
Coupons & Discounts
The coupon code can be applied only while placing the order
- Please note all our coupon codes are case sensitive, so in case your code is not working, please double-check if the letters are in the correct case
- Some coupons have an expiry date, so it is also possible that you may be using a coupon post expiry, in which case the coupons will not work
- Come coupons are also applicable only on certain products/collections, this might also be a reason that your code is not working
Once you have checked all of the above and your code is still not working, you can chat with our customer support team
Unfortunately, we do not allow you to combine multiple discount codes for one order. A lot of our discount codes are short-term festival/season-based discounts and hence, come with an expiry date.
Even if we do run 2 concurrent coupons, we currently do not offer them in combination. For more queries around coupons, you can chat with our customer support team At http://wa.me/919319059477
Add the desired product to the cart and go to the checkout page. You will find an option to ‘Apply coupon. Add the coupon code and click on ‘Apply’. The discount will be applied to your order.